HOW IT WORKS
We can now deliver your meals twice a week!
To ensure timely delivery of your subscription orders, please note that our new order cut-off time is every Monday at 10AM for Wednesday delivery, and every Thursday at 10AM for Sunday delivery.
Automatic charges are set to come out on Sundays (for Wednesday deliveries) and Wednesdays (for Sunday deliveries) in the evenings to make the necessary dispatch.
This gives us until Monday and Thursday at 10AM respectively to resolve any charge errors, or order changes.
Once you log into your account on our website, you can manage your subscription orders, including swapping, removing, adding, or skipping orders.
Please note that any changes need to be made before our order cut-off times.
If a charge fails, you will receive an email notification.
Please contact us before the order cut-off time so we can re-apply the charge and confirm your order.
If a charge failure isn't resolved before the cut-off time, we won't be able to complete your order for dispatch on the respective days
If you have any questions or difficulties managing your subscription, please also email us at hello@ketochef.co.nz
Recurring orders
Want to set up a recurring order each week and get one thing off your to-do list? Just tick yes to set Recurring Order once and enjoy your meals each week without any hassle. If you are heading away and want to put a hold on your Recurring Order, just go to your account – click view for your subscription and select Suspend.
#NOTE– If you have any special dietary requirements, please contact us at hello@ketochef.co.nz to check if we can cater your requirement.